Cafes Leader

Purpose of the SWALLOW Community Cafés:

To empower SWALLOW members, people with learning disabilities, to flourish in a vibrant working environment and to provide healthy, good quality food at a reasonable price to the local community. To give SWALLOW members the skills and experience that they need for work and to help support them into employment opportunities.

To support the Café Managers in ensuring that the SWALLOW Community Cafes are enterprises that SWALLOW will continue to be proud of and that we maintain the high standards.

These are not ordinary cafés and our priorities will always be to the SWALLOW members that train and work in the café.

Role of the cafés leader:

In the absence of either manager you will be responsible for leading the day, supporting both SWALLOW staff and our members with a learning disability to serve customers with food and drink, take payments and assist in the preparation of the cafe before, during and at the end of service.

You will be able to work comfortably both in the kitchen and front of house. You will be required to work flexibly between the hours of 8.00 to 17.00 Monday-Friday across both locations with some flexibility to work evenings and weekends when required to help managers/trainees provide outside catering for buffets, events and craft fairs.

The ideal candidate will have catering experience and experience of working with adults with a learning disability will be beneficial.

Cafe Leader responsibilities include:

· Supporting the café managers in running the café

· In the absence of either café manager lead the day

· To work as a member of a busy cafe establishment supporting cafe functions such as preparation, planning, hygiene and customer service

· Support for special events throughout the year e.g. Christmas Meals, themed events, childrens activities, functions etc.

Cafe Support responsibilities:

• To support people with learning disabilities to run the      SWALLOW Community Cafes

• To support members to develop their catering and      customer service skills

• To help members produce food to order and ensure      quality control of food going out to customers

• To help people to develop community skills and      encourage community involvement

• To work within an anti discriminatory framework

• Encourage and support members to take responsibility      for their own selves

• To follow SWALLOW’s Health and Safety policy at all      times and ensure that the SWALLOW Community Cafes remains safe

• To help ensure that all accidents are recorded and      reported

• To follow Food Agency Guidelines – ‘Safe Food Better      Practice

procedures at all times

• To follow SWALLOW ‘s Equal Opportunities policy and      other policy’s at all times

• To provide advice and assistance to members and liaise      with mangers in relation to any unmet needs and wants of the members

• To give personal support to members when required

• Help to resolve any disputes between members when      required

• To keep SWALLOW Community Cafes running smoothly and      well organised ensuring good positive communication at all times

• To work      within the SWALLOW risk assessment framework to provide care that minimises risk in the least restrictive manner

• To help      write daily progress reports on trainees and ensure that the SWALLOW      Community Cafés records are kept up to date

The details contained in this job description, particularly the main duties, reflect the contents of the job at the date the job description was prepared. It should be remembered, however, that it is inevitable that over time, the nature of individual jobs will change; existing duties may be lost, and other duties may be gained without changing the general character of the duties or the level of responsibility entailed.

Other information

General

All Swallow employees are expected to comply with statutory requirements and SWALLOW’s employment policies while carrying out their work. This post is one of continual development and the post holder will be encouraged to develop skills and capabilities, including participation in projects and training events. Accordingly, the range of duties and responsibilities outlined above may change from time to time to reflect the changing needs of SWALLOW. All employees and Trustee board members are DBS checked.

Equal Opportunities

The post holder must at all times carry out his/her responsibilities with due regard to SWALLOW’s Equal Opportunities Policy.

Performance Review

Overall performance will be formally assessed and reviewed regularly, with additional informal assessment taking place as necessary.

Health and Safety

All employees are subject to the Health and Safety at Work Act. The post holder is required to pro-actively comply with their duties as described by SWALLOW’s Policy and objectives for health and safety.

Confidentiality

All employees are required to work in a confidential manner in all aspects of their work.

Safeguarding

All employees receive safeguarding training and have a responsibility to familiarise themselves with SWALLOW’s safeguarding policy and report any safeguarding concerns to one of SWALLOW’s safeguarding officers immediately.